Privacy Policy

Last Updated: September 14, 2026

This Privacy Policy explains how Raz (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit our website, create an account, place an order, contact customer support, or otherwise interact with our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us as well as certain information collected automatically when you use our website.

Information You Provide to Us

Depending on how you interact with the website, information you provide may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Account information

  • Order information

  • Customer-support communications

  • Information submitted through website forms

  • Age or eligibility information where verification is required

We ask that you provide accurate information when creating an account, placing an order, or contacting us.

Payment Information

When you make a purchase, payment information may be collected and processed by the payment service providers used to complete the transaction.

Depending on the payment method and provider, this may include payment card or other transaction-related information.

We may receive limited information about the transaction, such as payment status, transaction identifier, payment method, or billing details.

Payment providers may process information according to their own privacy policies and security practices.

Information Collected Automatically

When you access the website, certain technical information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages visited

  • Date and time of visits

  • Approximate location derived from an IP address

  • Website interactions

  • Session information

  • Cookie identifiers

This information can help us operate the website, understand how visitors use it, troubleshoot problems, improve performance, and protect against fraudulent or unauthorized activity.

How We Use Personal Information

We may use information collected through the website to:

  • Process and manage orders

  • Arrange shipping and delivery

  • Provide order and tracking information

  • Process eligible returns and refunds

  • Maintain customer accounts

  • Respond to customer-support requests

  • Communicate about transactions

  • Operate and maintain the website

  • Improve website functionality and performance

  • Detect and prevent fraud

  • Protect website and account security

  • Verify eligibility or age where required

  • Maintain business and transaction records

  • Comply with applicable legal obligations

We may also use aggregated or de-identified information for analytics and business purposes where appropriate.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential website features, remember preferences, understand website activity, improve performance, and support security.

Cookies are small data files stored on or associated with your browser or device.

Cookies may include:

Essential Cookies

These cookies help provide functions necessary for the website to operate properly, such as maintaining sessions, remembering cart information, processing checkout functions, and supporting website security.

Analytics Cookies

Where used, analytics technologies help us understand how visitors interact with the website, such as which pages are visited and how users navigate through the site.

Preference Cookies

These technologies may remember certain selections or settings so they do not need to be entered repeatedly.

Where required by applicable law, consent may be requested before non-essential cookies are used.

You may also be able to manage cookies through your browser settings. Disabling certain cookies can affect website functionality.

How We Share Information

We may share personal information with service providers when reasonably necessary to operate our website and provide requested services.

These may include providers involved with:

  • Website hosting

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Customer support

  • Fraud prevention

  • Security

  • Analytics

  • Technical infrastructure

Service providers may receive only the information reasonably necessary to perform their respective functions.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, investigate suspected fraud, or protect the security of our website and users.

Do We Sell Personal Information?

We do not sell personal information for money in the ordinary meaning of the term.

Certain privacy laws use broader definitions of “sale,” “sharing,” or targeted advertising. Where those laws apply, additional rights or disclosures may be provided as required.

Order & Shipping Information

When you place an order, information necessary to process and deliver the shipment may be shared with fulfillment providers, shipping carriers, payment processors, and other service providers involved in completing the transaction.

This can include your:

  • Name

  • Shipping address

  • Contact information

  • Order details

  • Relevant delivery information

Information is shared as reasonably necessary to process and fulfill the applicable order.

Age & Eligibility Verification

Certain website functions or transactions may be subject to age or eligibility requirements.

Where verification is required, information may be collected directly or processed through a verification provider.

The specific information required can vary depending on applicable requirements and the verification method being used.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing transactions, maintaining appropriate business records, resolving disputes, preventing fraud, and satisfying legal or regulatory obligations.

Different categories of information may have different retention periods.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, network, database, or method of electronic transmission can be guaranteed to be completely secure.

Customers should protect their account credentials and notify customer support if they believe their account or information has been compromised.

Your Privacy Choices & Rights

Depending on where you live, applicable privacy laws may provide rights regarding your personal information.

These rights may include the ability to request:

  • Access to certain personal information

  • Correction of inaccurate information

  • Deletion of certain information

  • Information about how personal data is used

  • Information about certain disclosures

  • A portable copy of certain information

  • Withdrawal of consent where processing depends on consent

  • Opt-out rights where provided by applicable law

Some rights are subject to exceptions or verification requirements.

We may need to verify your identity before processing certain privacy requests.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and circumstances, these rights may include access, correction, deletion, portability, and certain opt-out rights.

We will process qualifying privacy requests in accordance with applicable legal requirements.

Children's Privacy

Our website and services are not intended for children.

We do not knowingly seek to collect personal information from children through services for which they are not legally eligible.

If we become aware that personal information has been collected from a child contrary to applicable requirements, we may take appropriate steps to delete or otherwise address that information.

Third-Party Services & Links

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of independently operated third-party services.

Review the applicable third party's privacy policy before providing personal information through its services.

Email Communications

We may send transactional communications related to orders, payments, shipping, account activity, returns, refunds, security, or customer-support requests.

Where promotional communications are offered, recipients may have the ability to unsubscribe using the instructions included in those communications.

Certain transactional or service-related messages may still be sent when necessary to administer an account or transaction.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, website functionality, service providers, or applicable requirements.

When material changes are made, the Last Updated date at the top of this page will be revised.

We encourage visitors to review this Privacy Policy periodically.

Contact Us About Privacy

If you have questions about this Privacy Policy or want to submit an applicable privacy request, contact us through our customer-support channels.

Email: Coming Soon
Phone: Coming Soon

When submitting a privacy request, provide enough information for us to identify the request and respond appropriately without sending unnecessary sensitive information.

Privacy Policy FAQ

What information does this website collect?

Depending on how you use the website, information may include contact details, billing and shipping information, order information, account information, customer-support communications, device information, IP address, and website usage information.

Does the website use cookies?

Yes. Cookies and similar technologies may be used for essential website functionality, preferences, analytics, security, and other purposes described in this Privacy Policy.

Is payment information stored by the website?

Payment information may be processed by third-party payment providers. The information retained by us depends on the payment method, provider, and transaction requirements.

Is my information shared with shipping companies?

Information reasonably necessary to complete delivery may be provided to shipping carriers and fulfillment providers. This can include your name, shipping address, contact information, and relevant order information.

How long is personal information kept?

Information is retained for as long as reasonably necessary for the purpose for which it was collected and for applicable business, security, dispute-resolution, and legal requirements.

Can I request deletion of my information?

Depending on applicable law and the circumstances, you may have the right to request deletion of certain personal information. Some information may need to be retained where permitted or required by law.

How can I make a privacy request?

Contact customer support with your request. Additional information may be required to reasonably verify your identity before certain requests can be completed.