Raz Vape Shipping & Returns Policy

This page explains the shipping, delivery, tracking, returns, and refund procedures for orders placed through our website.

Find information below about order processing times, estimated delivery times, package tracking, shipping delays, missing packages, damaged orders, address changes, returns, and refunds.

Shipping availability and delivery options depend on the destination, carrier requirements, and applicable regulations.

Order Processing & Shipping Times

How Long Does Order Processing Take?

Most eligible orders are prepared for shipment within 6–12 business hours.

Orders are normally processed Monday through Friday, excluding public holidays. Orders submitted outside normal processing periods may begin processing on the following business day.

Processing time and delivery time are separate. The estimated delivery period begins after the package has been transferred to the shipping carrier.

How Long Does Standard Shipping Take?

Standard shipping is estimated to take 2–5 business days after dispatch.

Standard shipments include:

Order processing before dispatch
Secure packaging
Shipment tracking where supported by the carrier
Estimated delivery within 2–5 business days

Delivery estimates are not guaranteed because carrier delays and circumstances outside our control can affect arrival times.

Is Express Shipping Available?

Express shipping may be available for eligible orders and destinations.

Available delivery methods, estimated transit times, and applicable shipping charges are displayed during checkout when available.

Express shipping does not eliminate potential delays caused by weather, carrier disruptions, address problems, regulatory requirements, or other circumstances outside our control.

Order Confirmation & Tracking

What Happens After I Place an Order?

After successfully submitting an order, customers may receive an order confirmation containing the relevant order information.

Once an eligible order has been prepared and dispatched, additional shipping information may be provided.

This may include:

Shipping confirmation
Tracking number
Carrier information
Shipment status

Keep your order number until the shipment has been successfully delivered.

How Do I Track My Order?

When tracking is available, a tracking number is provided after the package has been dispatched.

Use the tracking information to check the package's latest recorded location and delivery status.

A newly created tracking number may not display movement immediately. Carriers sometimes require additional time to scan the package into their network.

Why Is My Tracking Number Not Updating?

A tracking number that has stopped updating does not necessarily mean that a package has been lost.

Tracking updates may be delayed because of:

Carrier processing
Missed or delayed scans
Weekends and public holidays
Severe weather
Transportation disruptions
High shipping volumes
Local delivery delays

If tracking shows no movement for more than 7 business days, contact customer support with your order number and tracking information.

Delivery Information

Where Do You Ship?

Orders are shipped to eligible destinations within the United States, subject to carrier availability and applicable shipping requirements.

Availability may differ by destination.

An order that cannot be fulfilled or delivered to the address provided may need to be modified or cancelled.

Is Packaging Discreet?

Orders are securely packaged for transportation.

Exterior packaging is kept plain where possible, and unnecessary product descriptions are generally not displayed on the outside of the shipment.

Can I Change My Shipping Address After Ordering?

Contact customer support as soon as possible if you discover an incorrect shipping address.

An address correction may be possible if the order has not entered the shipping process.

Once a package has been dispatched or transferred to the carrier, we cannot guarantee that its destination can be changed.

Always review your:

Street address
Apartment or unit number
City
State
ZIP code

before completing an order.

Delayed Packages

What Should I Do If My Package Is Delayed?

Start by checking the latest tracking information supplied by the carrier.

Temporary shipping delays can occur because of weather, transportation problems, high package volumes, holidays, operational disruptions, or incorrect delivery information.

If the tracking information has not changed for more than 7 business days, contact customer support so the shipment can be reviewed.

Lost & Missing Packages

What Happens If My Package Is Lost?

A package with no tracking movement for an extended period may require a carrier investigation.

If your tracking has shown no movement for more than 7 business days, provide customer support with:

Order number
Tracking number
Delivery address
Relevant tracking information

The available information will be reviewed before the appropriate next step is determined.

Tracking Says Delivered, but My Package Is Missing. What Should I Do?

If the carrier marks your package as delivered but you cannot find it:

Check the stated delivery location.
Look around entrances and other secure delivery areas.
Ask other members of your household.
Check with nearby neighbors where appropriate.
Confirm the delivery address on your order.
Contact the carrier or local delivery office.

Carrier tracking may occasionally show a package as delivered shortly before the package actually becomes accessible to the recipient.

If you still cannot locate the shipment, contact customer support with the order and tracking details.

Damaged Orders

What Should I Do If My Order Arrives Damaged?

Report shipping damage within 48 hours of delivery.

To help us evaluate the issue, provide:

Order number
Description of the damage
Clear photographs of the affected item
Photographs of the shipping packaging
Photograph of the shipping label where relevant

Do not discard the original packaging until the claim has been reviewed.

Eligible claims may result in an appropriate remedy such as a replacement, refund, or store credit depending on the circumstances.

Incorrect Orders

What Should I Do If I Receive the Wrong Item?

Contact customer support within 48 hours of delivery if the contents of your shipment do not match your confirmed order.

Provide your order number and clear photographs showing what was received.

Do not return the item until return instructions have been provided.

Return Policy

What Items Are Eligible for Return?

Return requests are considered for qualifying circumstances including:

Incorrect item received
Item damaged during shipping
Verified defective item
Eligible unopened item reported within 7 days of delivery

Returned merchandise must meet the applicable return requirements.

Opened or used merchandise generally cannot be returned for quality-control and safety reasons unless an eligible defect or fulfillment issue is confirmed.

How Do I Start a Return?

Contact customer support before sending anything back.

Include:

Order number
Delivery date
Reason for the return
Photographs where relevant
Tracking information where applicable

If the return is approved, return instructions will be provided.

Sending merchandise back without authorization may delay the return review.

Who Pays for Return Shipping?

Responsibility for return shipping depends on the reason for the return.

Where a return results from an approved fulfillment error or qualifying problem with the shipment, return shipping may be handled accordingly.

For other approved returns, the customer may be responsible for return shipping costs.

Refund Policy

How Long Does a Refund Take?

Once eligible returned merchandise has been received and inspected, approved refunds are generally processed within 3–7 business days.

A refund may be issued to the original payment method or as store credit, depending on the circumstances.

After a refund has been issued, additional processing time may be required by the customer's bank, card issuer, or payment provider.

Are Original Shipping Charges Refundable?

Original shipping charges are generally non-refundable except where required by applicable law or when an approved fulfillment or shipping error justifies reimbursement.

Exchanges

Do You Offer Exchanges?

Direct exchanges are not currently offered.

Customers who receive an incorrect, damaged, or defective item should contact customer support before returning anything.

Return eligibility and the appropriate resolution will be determined after the issue has been reviewed.

Final Sale, Clearance & Promotional Orders

Products specifically identified as Final Sale, Clearance, or otherwise non-returnable may be excluded from the standard return policy.

This does not necessarily affect remedies available for merchandise that arrives damaged, defective, or incorrectly fulfilled or rights available under applicable law.

Shipping Restrictions & Age Requirements

Shipping availability is subject to applicable federal, state, and local requirements as well as carrier policies.

Age verification may be required where applicable.

An order may be cancelled or modified if it cannot be legally or operationally delivered to the destination provided.

Customer Support

Customer support can assist with:

Order status
Shipping information
Tracking problems
Delayed shipments
Missing packages
Damaged orders
Incorrect orders
Address corrections before dispatch
Return requests
Refund status

Email: Coming Soon
Phone: Coming Soon

Most inquiries are reviewed within 24 business hours. During holidays or periods of unusually high order volume, responses may take longer.

Shipping & Returns FAQ

How long does shipping take?

Most eligible orders are processed within 6–12 business hours. Standard delivery is then estimated at 2–5 business days after dispatch.

How can I track my order?

When tracking is available, tracking information is provided after the shipment has been dispatched. Newly issued tracking numbers may require additional time before the first carrier scan appears.

Why hasn't my package moved?

Carrier tracking can temporarily stop updating because of delayed scans, weekends, holidays, severe weather, high shipping volumes, or transportation disruptions. Contact customer support if there has been no tracking movement for more than 7 business days.

What happens if my package is marked delivered but is missing?

Check the delivery location, household members, nearby secure locations, neighbors where appropriate, and the delivery address. You should also contact the carrier. If the shipment still cannot be found, contact customer support with your order and tracking information.

Can I change my delivery address?

Address corrections may be possible before dispatch. Changes cannot be guaranteed after a shipment has entered the carrier network.

How long do I have to report a damaged or incorrect order?

Report a damaged or incorrectly fulfilled shipment within 48 hours of delivery and provide your order number, a description of the problem, and relevant photographs.

How long do I have to request a return?

Eligible unopened merchandise should generally be reported within 7 days of delivery. Other return situations, including damaged, defective, or incorrectly fulfilled orders, are reviewed according to the circumstances described above.

How long do refunds take?

Approved refunds are generally processed within 3–7 business days after eligible returned merchandise has been received and inspected. Your payment provider may require additional time before the funds appear.

Can shipping be delayed?

Yes. Weather, carrier volume, transportation disruptions, holidays, address problems, and other operational circumstances can affect estimated delivery dates.